Customer Service Advisor - Hays Specialist Recruitment Limited : Job Details

Your new companyWe are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham's waste and collection services. This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services.

Your new roleWith a new waste policy going live on 15th September, we're looking to onboard staff in August to ensure full training is completed. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. This is a fast-paced role that requires strong communication skills and the ability to manage difficult conversations. You'll be dealing with complaints and complex queries, so previous customer service experience is essential. What you'll need to succeedExperience from retail or other customer-facing environments is also welcomed. The role is fully office-based, offering a supportive team environment and onsite parking. If you're calm under pressure, empathetic, and ready to make a difference in your community, we'd love to hear from you. What you'll get in returnYou will receive weekly payment and receive £13.93 per hour and the opportunity to gain experience working for a Local Authority. This role is currently offering a 7-month contract which could be extended, dependent on performance and budget.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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