Customer Service Advisor - The Portfolio Group : Job Details

Are you a Customer Service professional looking for a company that will invest in your development?

Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on challenges and want to be part of a vibrant, expanding team, this is your golden ticket!

This is a great opportunity for a Customer Service professional looking to accelerate their career within a busy HR team.

Job Overview.

Working as part of the Advice team to ensure the department is correctly resourced, handling client calls and providing accurate reporting on a daily and weekly basis.

Day-to-day

• Assisting with the availability of Advisors using Openscape to review individual codes
• Taking inbound calls to reduce the over-flow and abandon rate for the team
• Updating client records and other relevant logs as required
• Establishing and maintaining efficient working relationships with colleagues and clients
• Scheduling departmental or team training sessions/meetings considering headcount and availability
• Assisting the Management team with daily, weekly, monthly and quarterly reporting
• Managing the Task-Management diary to ensure correct staffing levels are maintained between teams

What you Bring to the Team

• Proactive and creative problem solver
• A willingness to learn and the ability to communicate effectively within the team
• Ability to remain professional in a fast-paced environment

Benefits

• Continuous development from Day 1
• 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
• Your birthday off - how will you celebrate?
• Regular updates on Employment Law so you're always up to date
• Competitive salary framework reviewed twice annually
• Free EAP for those days when we all need someone to talk to
• Private medical with BUPA (with length of service)
• Social Committee to arrange fun events
• Department budget for a quarterly day out
• A senior team that listens to and responds to team feedback
• Career Pathways to develop your skills and support your progression through the business

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