Customer Service Advisor - Smart 10 ltd : Job Details

Job title: Customer Service Advisor

Location: Hoddesdon

Contract: Permanent

Hours: 8-5, Monday to Friday

Salary: 27k

About the role:

Join a leading supplier in premium bathroom solutions, as part of the Customer Service team, you’ll deliver exceptional service across all customer accounts while representing the company as a trusted brand ambassador.

Key responsibilities:

• Process and check customer orders accurately and on time
• Understand customer needs and product range
• Handle calls professionally; resolve queries and offer alternatives
• Liaise with internal teams and suppliers to resolve issues
• Ensure timely delivery and communicate delays
• Maintain strong customer relationships
• Resolve complaints and provide after-sales support
• Keep Kerridge updated with accurate notes
• Continuously build product knowledge

Candidate Requirements:

• Previous experience in a customer service
• Proactive, professional, and self-motivated
• Strong organisational and communication skills
• Works well under pressure and meets deadlines
• Eager to learn and grow
• Able to multi-task
• High attention to detail

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.