Customer Service Advisor - Dynamite Recruitment Solutions Ltd : Job Details

Customer Service Advisor£24,750Full Time / PermanentDinningtonDynamite Recruitment's client are an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join them as a Customer Service Advisor to work from our newly refurbished state of the art Head Office in Dinnington.This is a great opportunity for somebody who is looking for their first step into an office environment or is looking to build on their existing customer service skills from industries such as hospitality, retail etc.The Role of a Customer Service Advisor:

• To act as a point of contact for all customers and deal with initial enquires
• To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
• To provide a high level of customer service at all times
• To manage high levels of inbound and outbound calls
• To manage administrative tasks to ensure the CRM is updated with the relevant information
• To take ownership of the customer query and see it through

The ideal candidate for a Customer Service Advisor:

• Confident in dealing with difference customers over the phone
• To take pride in delivering excellent customer service to new and existing customers
• To be a strong communicator when liaising with other departments
• To be able to build relationships with other stakeholders and our technicians
• To have a wealth of customer service experience
• To be computer literate

 If you are interested in this position please send your CV through to