Customer Service Advisor - Reed : Job Details

Job Title: Customer Service AdvisorLocation: Darlington (Hybrid Working Available)Contract Type: Permanent

We’re working with a well-established financial services organisation based in Darlington to recruit a Customer Srevice Advisor to join their growing team. This is a fantastic opportunity for someone with experience in Customer Services (Office based) or someone with Financial Services background—who is looking to develop their career in a supportive and forward-thinking environment.

The successful candidate will be part of a team responsible for delivering high-quality Customer Service within pension administration and member support services. This includes handling day-to-day scheme operations, responding to member queries, and ensuring compliance with internal and external standards.

These roles play an integral part in supporting our purpose to secure our members future by ensuring customer requests and queries are processed through the correct channel. Without these outstanding teams we wouldn’t be the successful organisation we are today.

• Act as a first point of contact for scheme members, providing support via phone, email, and post.
• Process member transactions and maintain accurate records.
• Collaborate with internal teams to ensure smooth delivery of services.
• Support communication and engagement initiatives for scheme members.
• Contribute to continuous improvement of processes and service delivery.

• Strong communication skills—both written and verbal—with a professional and empathetic approach.
• Highly organised with the ability to manage multiple tasks and meet deadlines.
• A team player who is also comfortable working independently.
• Passionate about delivering excellent service and maintaining high standards of accuracy.
• Right to work in the UK is essential (this role is not eligible for visa sponsorship).

• Competitive salary based on experience
• 28 days annual leave plus bank holidays
• Defined benefit pension scheme
• Health cash plan
• Hybrid and flexible working options
• Paid volunteering days and other lifestyle benefits