Customer Service Advisor - Proprec : Job Details

Are you a confident communicator with a passion for delivering excellent customer service? Are you looking to join a purpose-led organisation that truly makes a difference? We’re excited to be recruiting for a Customer Service Advisor to join our client, based in Birmingham City Centre.  This is a part time position, working 3 days per week between Monday to Friday – 22.5 hours per week.    This role is ideal for someone who thrives on building rapport, handling high call volumes, and providing first-class service.  Benefits include 33 days holiday including Bank Holidays pro rata, a health insurance plan and benefits package.  Pro Rata salary is £14,742 / £12.60 per hour.   As a Customer Service Advisor, you will be responsible for:

• Making 40 - 50 outbound calls per day to existing members to discuss renewal of their membership
• Building positive relationships and ensuring members are fully informed about the value and benefits of continued membership
• Processing applications as and when required
• Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations

  As a Customer Service Advisor, you will have:

• Previous experience in a customer service, administration, insurance or membership-based environment
• Excellent telephone manner and communication skills
• Comfortable making high volumes of outbound calls and maintaining professionalism at all times
• Strong attention to detail and ability to process information accurately
• A positive team player who is adaptable and willing to support across departments
• Good administrative and IT skills (Microsoft Office, CRM systems)

  INDLS