Customer Service Advisor - Irlam Associates : Job Details

Customer Service Advisor – East London (Ilford) Monday – Friday, 08:30am to 17:30pmOn call – 1 weekend in 3 (from home) Key Responsibilities:

• Managing outgoing and incoming customer calls and managing email enquiry systems.
• To keep track of delivery records from the drivers.
• Upselling to customers to ensure continued revenue stream.
• Handling customer enquiries around availability of services and pricing.
• Explaining service and pricing.
• Negotiate prices with customers to ensure best margins achieved.
• Following up on all enquiries via calls and emails.
• Liaise with other branches and 3rd party suppliers and ensure best prices.
• Develop lasting customer relationships.
• Accurately and efficiently entering all customer information and order details into the system.
• Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
• Resolving customer issues and queries as necessary.

 Key Skills:

• Experience working in a customer service led & administrative role.
• Knowledge of sales processes and customer service skills.
• Excellent communication with a strong focus on excellent customer service and relationship building skills.
• Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
• Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.

 This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.