Customer Service Advisor - KT & COE RECRUIT LTD : Job Details

Are you passionate about helping people and delivering exceptional service? At KT & Coe Recruit we are looking for a Customer Service Professional's to support our customers needs. You'll communicate with customers through various channels including our website, price comparison platforms, and over the phone to provide non-advised, regulated support and handle complex queries.

KT & Coe Recruit are fortunate to work alongside a highly successful and well-established business, giving you the opportunity to be part of a thriving and forward-thinking environment.

• Engage with customers via phone, web, and other media channels

• Build and maintain strong relationships with customers and external partners

• Understand and assess customers’ current and future insurance needs

• Research and understand various insurance products and policies

• Expertly offer and explain our insurance offerings

• Arrange and amend insurance cover and process premium collections

• Manage policy renewals and updates

• Maintain accurate digital records and handle general administrative tasks

• Stay informed on insurance market trends and developments

• Contribute ideas for business improvements and operational efficiencies

• Train and mentor new or less experienced team members

• Generate performance reports for customer service operations

• Assist marketing efforts and contribute to social media engagement

• Represent the company as a brand ambassador

• Prior experience in a customer-facing role

• A reliable team player with strong time management skills

• Confident handling customer interactions both online and by phone

• Quick-thinking and adaptable in a fast-paced environment

• Excellent communication and interpersonal skills

• Strong attention to detail and accuracy

• Natural problem solver with a proactive mindset

• Comfortable with change and eager to learn

• Flexible working conditions and access to a great office environment

• Support from an award-winning leadership team

• Competitive salary with the potential for share options

• 25 days holiday plus bank holidays

• 35-hour working week

• Death in service benefit

• Access to wellbeing and support services

• Compassionate leave

• Enhanced paternity leave

• Ongoing training and career development opportunities

• Team socials and company events