Customer Service Advisor - Study Tech : Job Details

Job Title: Customer Service Advisor

Location: 160 Dalston Lane, London E8 1NG

Salary: £25,000 per annum

Job Type: Full Time, Permanent

Study Tech is a Disability Confident Employer.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.

We are currently looking for an ATT Administrator to join our dynamic team in Dalston, East London.

About the role:

You will be working as part of small Administrative Team, helping disabled students in higher education access specialist support and equipment.

Key duties:

• Managing inbound calls and emails from students, providing assistance and resolving or escalating queries
• Processing documents accurately and updating the customer status accordingly
• Accurately updating our customer database on every communication with students
• Liaising with Trainers
• Booking, cancelling or rescheduling ATT sessions and taking good care of customers
• Other administrative work as required

About you:

Professional Attributes:

• Excellent communication skills
• Friendly and courteous phone manner
• Good literacy skills for email communication
• Good basic numeracy skills
• Good organisational skills
• Knowledge of MS Word and MS Excel
• Knowledge of computers is a bonus

Interpersonal Qualities:

• Likes helping people
• Personable
• Reliable
• Punctual
• Good fun
• Team player

Benefits:

• Discretionary bonus scheme
• Access to mental health wellbeing support

Please click APPLY to submit your CV for this role.

Candidates with the experience or relevant job titles of Administrator, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, Disability Adaptations Assistant, SEN, Learning Support Worker, Student Support, Learning Advisor may also be considered for this role.