Customer Service Advisor - Elis UK Limited : Job Details

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!

We’re looking for a dedicated and enthusiastic Customer Service Administrator to be the friendly voice and helpful hand to our UK sites. This is a fantastic opportunity to work with a friendly and supportive team and make a real impact in Elis.

• Managing and follow up on customer queries and questions.
• Supporting on an internal service inbox
• Dealing with customer complaints and complaint resolution.
• Uploading Information into Customer Portals.
• Co-ordination and support Account Managers.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Reactive renegotiation of accounts.

• Previous experience in a customer service role
• Excellent communication and problem-solving skills
• Empathy, patience, and a passion for customer satisfaction
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with computers (MS Office)

• Salary of Circa £25,000.00
• Supportive work environment with plenty of development opportunities
• Holidays of 29 days including bank holidays