Customer Service Advisor - Focus Resourcing : Job Details

• Office Based
• Great training and team environment
• Assignment is 3-6 months or longer - please only apply if you can commit long term
• Working hours 8.45-5.00pm Mon to Friday

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.

Your role:

• Deliver excellent front line customer service to clients via email
• Checking the client's confidential information
• Assist clients to get on line to their pension accounts
• Updating the database
• General administration duties

The person:

• Previous customer service experience in an office environment
• Able to produce professional email responses
• Desire to deliver excellent customer service
• Strong IT skills
• Patience to talk customers through technical information
• Quick to learn

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client