Customer Service Advisor - eRecruitSmart : Job Details

Our client operates an online car sales and short term subscription business in Hull and they are offering an opportunity for an experienced Customer Service Advisor / Dealership Administrator with strong administrative skills and a passion for delivering excellent customer service in the automotive industry.About the roleAs a Customer Service Advisor / Dealership Administrator, your key responsibilities will involve:

• Being the first point of contact for customers
• Handle inbound calls, emails, and enquiries relating to vehicle sales, services and appointments
• Maintain accurate and up-to-date records using dealership management systems
• Coordinate vehicle handovers and customer collections
• Process sales and service paperwork, including invoices, finance documents and vehicle registrations
• Liaise with sales, service and workshop teams to ensure a smooth customer journey
• Manage appointment bookings and follow up with customers post-visit
• Ensure the front desk and showroom area are presentable and well organised

What’s on offer:In the role of  Customer Service Advisor / Dealership Administrator you will work Monday to Friday, 9.00 am to 5.30 pm and  there is on offer:

• A salary of £12.95 per hour (c £26,000 to £27,000 per annum)
• A friendly and supportive working environment.
• Opportunities for training and career development.
• Staff discounts on vehicles and services.
• On-site parking.

What they’re looking for:

• Previous experience in an admin or customer service role (automotive experience preferred but not essential)
• Excellent communication and interpersonal skills
• Strong organisational abilities with keen attention to detail
• Proficiency in Microsoft Office and experience with CRM or dealership systems is a plus
• A positive attitude, team spirit, and a willingness to learn
• Ability to multitask and thrive in a fast-paced environment

About the companyOur client offers a great range of cars at competitive prices and makes the process simple for the customer by offering the choice to buy online or view the car before buying.  All of their vehicles are quality checked and they take pride in providing exceptional levels of customer satisfaction.How to ApplyPlease note that eRecruitSmart is advertising the role of Customer Service Advisor / Dealership Administrator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!