Customer Service Advisor - Reed : Job Details

Deliver exceptional customer service via phone and email, ensuring a great shopping experience for our luxury client.

Location: Hemel Hempstead (office-based).

Schedule: Monday - Friday, 37.5 hours per week.

Skills:

• Strong communication and negotiation skills.
• Passionate about customer service and sales.
• Enthusiastic about the brand.
• Highly organised and able to prioritise.
• Flexible and solution-oriented.
• Excellent written and verbal communication.
• Preferably experienced with Zendesk and Netsuite.
• Computer literate, knowledge of Excel and Photoshop is a plus.
• Team player with a 'can-do' attitude.
• Attention to detail and tidy work ethic.

Responsibilities:

• Handle customer queries (orders, returns, complaints) via phone, email, and live chat.
• Resolve queries efficiently within company standards.
• Communicate customer feedback internally.
• Provide product information and support.
• Build customer relationships and assist with purchasing decisions.
• Identify cross-selling opportunities.
• Enhance customer experience and resolve dissatisfaction.
• Fulfil web and mail orders, check payments, and prevent fraud.
• Liaise with marketplace accounts and other teams.
• Manage returns, refunds, exchanges, and replacements.