Customer Service Advisor - K2 Recruitment : Job Details

We are looking for an individual to join a company based in a village location just outside Bicester as a Customer Service Advisor. Within this role you will be building relationships with customers and supporting customer retention, answering customer queries and liaising with internal and external contacts.

Offering £28,000 per annum

Working hours will consist of 08:30-17:00 Monday to Friday.

Duties of the Customer Service Advisor:

• Respond to customer queries regarding online orders.
• Resolve customer service queries via, telephone, email, online and on Trustpilot.
• Liaise with couriers regarding order updates, missing parcels and raising claims.
• Provide support and product information to customers.
• Processing returns.
• Build and develop relationships with customers and stakeholders.
• General administration.

Personal Attributes:

• Previous experience within a customer service position.
• Good computer skills, comfortable using Microsoft Office, Word, Outlook and Excel.
• Strong communication skills both written and verbal.
• Problem solving skills.
• Excellent attention to detail.
• Work well within a team.

Due to the location of this role, you will need a full UK drivers’ licence and access to your own transport.

If you are looking for a new opportunity and would like to be considered for this position, please apply now!

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.