Customer Service Advisor - AT Management : Job Details

Job Title: Customer Service Advisor

Location: Leicester

Salary: £24,250 per annum

Job Type: Full-time, Permanent

Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change?

No Experience, No Problem. This can be an advantage and we provide full training!

About Us:

AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.

About the Role:

Due to significant growth, we are recruiting outstanding individuals to join our existing who make and receive calls in our Leicester office. You will be office-based, and we'll provide you with full training to ensure you've got all the tools for success. We are offering a competitive basic salary, commission rewards and an amazing team culture in a fresh and thriving environment.

After completing our comprehensive training programme, you will be able to:

• Build rapport with your customers on the phone
• Take ownership of each and every call to maximise opportunity
• Engage customers in genuine, enjoyable conversations to understand their needs
• Through effective questioning, you will be able to understand customer needs to be able to deliver great service
• Update databases with customer details

About You:

This position is open to all! Whether you're experienced, looking for a new venture or you're looking to kick start your career, all we ask is that you bring you're A-game! We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.

If the below sounds like you, hit the apply button today to begin your journey with AT Management.

• Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
• Result orientated and have a determined attitude to achieve your KPIs
• Possess excellent interpersonal and communication skills
• Committed and resilient
• Keen to learn and develop
• The ability to work as part of a team supporting colleagues where necessary
• Commitment to excellence
• IT literate

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental Pay Types:

• Commission pays

Ability to Commute/Relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Work Authorisation:

• United Kingdom (required)

Shift Availability:

• Day shift (required)

Work Location: In person

Application deadline: 10.06.2024

Expected start date: 10.06.2024

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.