Job Location : Bishop's Stortford, UK
CUSTOMER SERVICESWe are seeking a highly motivated and customer-focused individual to join our clients team. You will be the first point of contact for our customers, providing exceptional service and support.
Point of contact for calls and emails as part of office based team
Booking out relevant field based engineers day to day appointments and site visits.
Use of internal system Word Excel and Outlook
Taking queries and customer calls, logging faults and dispatching engineers
Processing orders and organising / processing the necessary parts
Providing quotes to customers
Completion of processes to close and invoice jobs
Keep updated on caseload and provide reports on status of customer jobs
Deal with complaints to escalation to management status
Ability to build rapport and provide good written and verbal communications
Self starter with initiative and can work unsupervised
Skills:- Excellent verbal and written communication skills- Strong data entry skills with high accuracy and attention to detail- Ability to analyze customer inquiries and provide appropriate solutions- Knowledge of phone etiquette and ability to handle customer interactions professionally
Due to the large number of responses, we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days, please assume you have been unsuccessful on this occasion. If you wish to apply for further roles, please do so. We will retain your details on file and contact you should a suitable vacancy become available.
Salary : 25000 - 27000
Apply Now!