Customer Service Advisor - Niche Recruitment Ltd : Job Details

Are you experienced in Customer Service and Administration? If you’re available to start in April and want to gain experience working for a leading employer, we want to hear from you!

Join one of Cirencester’s most established employers on a temporary 3-month contract as an Assistant Complaints Adviser. You’ll be joining a team with a simple, but essential task involving spreadsheet work, updating the client record database and communicating with various stakeholders.

Offering £12 per hour, this role is offered on a hybrid basis post training, with a minimum of 2 days per week in office. Initially a 3-month contract, this role does have the potential to be extended.

In the role of Assistant Complaints Adviser, you’ll be responsible for:

• Monitoring the team inbox and responding to enquiries.
• Logging cases for each query or complaint received.
• Resolving queries using standard templates and guidance from your training.
• Escalating complaints when needed to senior team members.

We would love to hear from you if you have the following:

• Previous customer service experience.
• Computer proficiency with experience using Microsoft Excel and CRM systems (beneficial).
• A keen eye for detail and strong organisational skills.
• Strong communication skills, both written and verbal.
• Confident in ability to prioritise.

The Role:

As Assistant Complaints Adviser, your primary responsibility will be working alongside the wider team to oversee the handling of client complaints and enquiries received through a team inbox. You’ll log cases for each query or complaint received, resolving those you are able to and escalating those requiring senior support.

Plus, as a Niche temporary worker, you will accrue holiday pay, have weekly pay and, after 12 weeks of employment, be opted into our pension scheme. Many of our temporary workers have gone on to secure long-term contracts or permanent roles with this employer.

The Company:

As the market leader in their industry, the business has seen impressive growth in its permanent workforce since its conception. leading to substantial infrastructure development in their office space in Cirencester.  At present, the organisation boasts office space all over the country and business interests across the globe.

Culturally, the business is well-structured and incredibly supportive.  All teams have had a vast amount of experience onboarding new team members on both a virtual and in-person basis.  Full training will be provided and with collaborative, modern offices, a staff cafeteria, and on-site parking, it truly is a great place to work.

How to Apply:

If this sounds like the ideal job role for you, then please apply now! Alternatively, get in contact with Niche Recruitment to find out more.