Customer Service Advisor - The Portfolio Group : Job Details

Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?

The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.

As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions.

Day-to-Day Responsibilities as an Customer Service Advisor:

• Contacting clients to welcome them to the business and booking their initial appointments with consultants
• Maintenance of client profile including additional sites, changes in employee information where appropriate.
• Receiving client and consultant telephone calls and resolving queries and service issues
• Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving
• Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
• Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively

What you Bring to the Team

• A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
• Ability to work in a fast paced environment.
• Strong time management skills.

Benefits

• 25 Holidays + Bank Holidays
• Day off on your Birthday
• PerkBox Discounts
• Social Events Throughout Year
• Contributory Pension Scheme
• Private Health Insurance after 5 years

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