Customer Service Advisor - Pertemps Heathrow : Job Details

My client is recruiting for a Customer Service Advisor to join their Customer Service team. Reporting to the Commercial Operations Leader your goal will be to provide outstanding customer service to their clients.The hours are 0830 - 1700 Monday to Friday plus one Saturday per month 8am - 1pm. You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.Key responsibilities of the role are:

• Responsible for client satisfaction and responding to incoming calls and emails.
• You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
• You will prepare invoices for all you customers on a weekly basis to be checked by the Head of Customer Service.
• Maintain database for all clients and ensure all information is up to date.
• Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
• This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
• This position will see you contacting lapsed clients with the aim of becoming active customers again.