Customer Service Advisor - Duval Associates Ltd : Job Details

Collections Customer Service Advisor - Debt Management - Customer Service - Debt Retrieval - Warrington based legal firm - Full time - Permanent position with fantastic career prospects - progression - training - pay rises! Excellent Starting Salary with pay rise and hybrid working flexibility after the completion of probation, excellent benefits including salary increase and progression program, quarterly uncapped bonus, 25 days holiday plus bank holidays, medicash benefits, wellbeing Wednesdays, birthday lunches and free parking and more…This is a fantastic opportunity for a pro-active customer advisor looking for a real career move with training and progression. Kaylie@ Duval has more information, get in touch!

Genuine growth opportunity for someone with 1 - 5 years customer service experience! Collections or litigation background and/or experience with vulnerable customers that would be a plus, BUT we’re looking for someone with great communication who can confidently connect with people over the phone, providing excellent customer service with empathy and understanding, progressing cases and independently making decisions whilst managing your own workload.

Live role now, ready to start when you are! Details below but speak to Kaylie for more.

The Role:(Responsibilities will include)

• Management of case files and ensuring file progression.
• Taking inbound calls from customers and carrying out proactive telephone calls to customers to negotiate repayment terms or settlement options.
• Obtaining all necessary information from customers on first contact, understanding of collections activity and to make decisions regarding issuing legal proceedings, or closing out the file.
• Management of any post litigation cases with the assistance of the appointed support staff.
• Recognising and escalating any issues of concerns to the relevant person, i.e., management or the client

The Person:

• Excellent analytical, influencing, negotiating and skills
• A keen eye for detail along with the confidence to challenge and question where appropriate
• A good understanding of the numerical data related to financial statements
• An active listener with excellent verbal and written communication skills and a clear telephone manner
• Resilience and the ability to overcome objections through questioning
• Excellent organisational skills
• Excellent communication skills and the ability to build effective working relationships at all levels
• A professional, self-motivated and pro-active approach
• Able to demonstrate a committed, flexible and enthusiastic approach to varying duties
• Good IT skills with a sound working knowledge of MS Office
• Must pass a DBS check, a credit check and have be able to prove right to work in the UK to be eligible for employment

Brilliant Warrington based customer service opportunity, speak to Kaylie today!