Customer Service Advisor - Countrywide HQ : Job Details

Job DescriptionWe are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby.About the role:You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers.Main Responsibilities of a Customer Service Advisor:

• Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.
• Delivering a proactive, professional, and productive service.
• Ensuring that you are always delivering service excellence.
• Ability to overcome customer’s objections to ensure that service levels are maintained for our clients.

Benefits of being a Customer Service Advisor:

• 25 days annual leave + Bank Holidays.
• Day off for your birthday.
• 1 day a week working from home on a Wednesday.
• Overtime paid 2 x hourly rate.
• Clear career progression with the opportunity to gain industry qualification.
• Annual Charity Day where we support local community charities and activities.
• Perks at Work – Discounts on products and services inc electrical & Travel
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
• Cycle to work scheme.

Skills and experience required to be a successful Customer Service Advisor

• Outstanding customer care / customer service experience.
• Resilient, positive, organised and ability to work at pace.
• Excellent verbal and written communication skills.
• A positive and proactive attitude, with the ability to work effectively in a team
• IT literate (MS Office, internet, email systems)

Helpful information

• Competitive Basic Salary
• 37.5 hours per week over 5 days.
• Our Operations Centre is open Mon – Fri 8am to 7pm and Saturday 9am to 5pm.

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.S&C00146