Customer Service Advisor - Meridian Business Support : Job Details

Would you like to establish or further develop your Customer Service career working for one of Devon’s successful owner-managed businesses?This is a fantastic opportunity for Customer Service professionals to join a family-owned thriving business in the heart of DevonJob Purpose: Responsible for taking customer orders, dealing with queries and working closely with all colleagues and teams to deliver an exceptional customer service to contribute to the growth of the company. Key Accountabilities/Responsibilities:

• Develop and maintain customer relationships, demonstrating empathy at all times, to maximise profitability and increase customer satisfaction.
• Receive all incoming contact from customers - phone calls, email, social media messaging and live chat. Own, research and respond to queries, solve problems, and process orders in the system to ensure the customer receives an excellent experience at all times.
• Investigate and resolve any customer issues in the most efficient way possible, to ensure excellent service levels, escalating where needed.
• Gain a clear understanding of customer requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales.
• Develop and maintain an in-depth knowledge of the company’s full product range in order to supply customers with accurate and appropriate information.
• Undertake general administrative duties to ensure the smooth running of the department.
• Help promote company activities, offers and raise the company profile by making calls to customers and clients as required.
• Work as a valued member of the customer services team, to make sure that work and tasks are completed effectively and to agreed deadlines.
• Identify and share ideas for ways that customer experience or efficiency could be improved.
• Keep in contact with the Purchasing and Warehouse Departments to ensure all customer orders are processed efficiently and accurately.
• Work with the Marketing and IT Departments to ensure customer needs and requirements are met effectively.
• Work with the Business Development Team and Internal Sales Team with regard to customer requirements, trading levels, and support requirements to contribute to the continued growth of the company.
• Maintain any reports and data gathering requested by supervisors/management as required, contributing to business administration and planning. 14. Take on any other reasonable tasks or responsibilities as required within the general remit of the role.

Essential

• Excellent customer service skills, putting customer experience first.
• Experience in a previous multi-channel Customer Service role.
• Ability to build and maintain excellent customer relationships.
• Good IT skills (including Microsoft Office packages such as Outlook, Word and Excel).
• Ability to use all media (telephone, print, email, social media, internet) to provide information to customers.

Desirable

• Some outbound telesales experience.
• Experience of using a CRM system such as Salesforce, Microsoft Dynamics or NetSuite.
• Ability to work flexible hours on occasion, with advance notice.

Hours of work 9.00am – 5.30pmIf you would like to apply for this position then please email