Job Location : Witney, UK
Customer Service Advisor
Witney
Permanent - 37 hours per week - Monday-Friday 8.45am-5pm.
We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team.
As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships with our valued customers. Customer service is the first point of contact, processing and resolving enquiries. We cover a wide range of council services via various channels.
To succeed in this challenging role, you must be able to demonstrate the skills necessary to work under pressure within a fast-paced environment, using multiple systems.
With a strong commitment to customer satisfaction, we strive to deliver the highest level of service, ensuring a positive experience for every customer.
You will be part of an engaging supportive team and will receive all the training and support needed to carry out this role to a high standard. If you have a positive attitude and are keen to deliver excellent customer service, we would love to hear from you.
Responsibilities
You will need
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
Who are we…
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work – we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.
What can we do for you…
These are just a handful of the benefits that you can enjoy when you join us!
To apply for this position please click on "apply now" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
Salary : 24000 - 26000
Apply Now!