Customer Service Advisor - Countrywide HQ : Job Details

Job DescriptionWe’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.What’s in it for you?

• Salary: £22,400
• Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Understanding of operations within an estate agency businessThe wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.Key responsibilities of a Customer Service Advisor:The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

• Skills and experience required to be a successful Customer Service Advisor:
• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectorsFollowing the acquisition of Countrywide in 2021, we are now the largest and most profitable property services provider in the UK with more than 1,200 branches and 16,000 staff nationwide. Our confidence in the market and drive for further growth means that Connells Group can offer a stable and progressive setting for all staff.CC00395