Customer Service Advisor - Hays Specialist Recruitment Limited : Job Details

Your new companyA retail company based in Isleworth is looking for a Customer Service Advisor to join their team. This is an exciting position if you are looking to get into or continue your experience within customer service positions. Your new roleWorking within the customer service team, you will be responsible for the following -

• Handling inbound telephone calls and emails and sometimes letter
• Responding to and resolving customer enquiries and complaints
• Working towards and achieving agreed KPI targets
• Provide an excellent customer experience
• Managing email inboxes
• Logging customer enquiries, complaints, and details into the systems
• General administrative duties such as preparing reports
• Working with line managers and liaising with other company departments when necessary

What you'll need to succeedYou will have excellent written and verbal communication skills with experience working within a customer service environment. You will be able to articulate yourself in a professional manner via telephone and email as well as composing letters. You will be able to retain a good company knowledge.What you'll get in returnIn return, you will receive a pro rata salary of £24,000, working 37.5 hours per week. You will work shifts Monday-Friday between 9am - 5:30pm with an occasional early shift that starts at 8am or a late shift that finishes at 9pm. You will also be required to work 1 weekend a month (time off in lieu during the week). This is a hybrid working role with 2 days in the office and the rest at home once the training period has been completed (for training you will be required in the office). As well as this, you will be joining a great customer service team and an award-winning company. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk