Customer Service Advisor - Inbound Calls - Pertemps Scotland : Job Details

Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.Role - Customer Service AdvisorLocation - Edinburgh City Centre (office based role)Duration - Temporary, ongoingHours - Monday - Friday, 36 hours, between 0830 - 1700Pay rate - £13.48 per hourStart date - 30 June 2025This role is based within an inbound call centre.The role will involve, but not be limited to:

• Taking incoming calls from customers
• Reviewing customer accounts
• Updating file notes
• Providing appropriate guidance
• Directing customers to other departments as required
• Sending letters or documents to customers
• Any other tasks as required

You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.If you are interested in this role, please apply online immediately.