Customer Service Advisor - Hybrid - Journey recruitment : Job Details

Do you have at least 1 year of experience in Customer Service within a office environment and are looking for your next exciting opportunity?

Our fantastic client in Windsor are a leading Digital Healthcare firm that are continuing to grow and are looking for a great new Customer Service Advisor to join the team!

They are paying a salary of? £23,810. The working hours are Monday - Friday 9:00-5:30pm and (37.5 hours a week) and they offer hybrid working after you complete your training! This will be 3 days in the office and 2 days working from home.

Responsibilities for Customer Service Advisor role:

• Corresponding with solicitors, claimants and medical experts via letter and email

• ?General administration such as issuing appointments

• Data-entry

• Diary work

• ?Answering incoming calls

• ?Making outgoing calls

• ?Instructing doctors to produce independent medical reports

• ?Ordering and processing medical records

• ?Arranging medical tests/investigations as required

Skills required for the Customer Service Advisor role:

• Hard worker

• Organised and able to work on own initiatives

• Problem Solver

• ?Friendly and able to work well within a team

• 1 year of transferable experience

• ?Good Communication skills, both written and verbal (English Language - Grade C or above)

Behaviours Required for the role:

• Positive, 'Can do’ attitude at all times

• Attention to Detail

• ?Commitment to the highest standard of customer service

• ?Flexible approach to work and workload

• ?Open and honest approach at all times

• ?Willing to learn

Does this sound like the perfect role for you? If so, then please press apply now!