Customer Service Advisor- Heat - E.ON : Job Details

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Location - Nottingham City Centre

Salary - £24,007- £29,173

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, the closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!

Do You...

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector?
• Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
• Work in an area where you impact the customer journey as a whole…no passing off?

If so, we want to hear from you!

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support. We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

• The starting salary for this role is 24,007 with the opportunity to increase your salary up to £29,173.
• This role is based at our impressive Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.
• The role will initially be office based while you find your feet. Once you are fully trained you have the option to work from home 2 days a week if you want – we’ll provide you with all the equipment you’ll need.
• We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
• Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
• Due to the nature of this role a Criminal Record Check will be required

Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.

Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.

Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.

Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.

Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.

Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.

Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.