Customer Service Advisor (French-Speaking) - Real Recruitment : Job Details

Real Recruitment is excited to be working on behalf of our client to find an French-SpeakingInsurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with part remote/hybrid working arrangements available

This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.

What’s Available To You:

SALARY: £25,000 - £26,125 per annum DOE

• Flexible working arrangements, with part-remote / hybrid options
• Life Insurance
• Company Pension
• Health & Wellbeing Programme
• A fantastic, modern workplace designed for you
• Subsidised cafeteria
• Based in Central Bristol with great transport links nearby
• Full training and ongoing development opportunities
• A supportive, inclusive working environment where your contributions are valued

About The Role:

As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.

Key Responsibilities:

• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Handle customer service queries from French-speaking clients, including complaint resolution.
• Ensure compliance with FCA guidelines and underwriter standards.
• Accurately log and interpret data in the system, following up with relevant parties as needed.
• Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
• Translate documents and correspondence as required.
• Meet weekly and monthly productivity targets, supporting the team to achieve business goals.

Working Hours: 37.5 hours per week | Monday to Friday

About You:

• You will be fluent in French, both spoken and written to a professional standard.
• Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential)
• Within 1 - 1.5 hours commute of Bristol (Able to commit to 2-3 days in the office per week)
• Strong organisational and prioritisation skills with excellent attention to detail.
• Confident communicator with a focus on delivering outstanding customer service.
• Adaptable, team-oriented, and capable of working independently.
• Familiar with MS Office applications and able to maintain accuracy in data entry.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!