Customer Service Advisor - Electrical & Ironmongery - Arco Recruitment : Job Details

 Customer Service Advisor – Electrical & Ironmongery  About the Role:  We are looking for a Customer Service Advisor to join our clients team, providing top-quality support to customers. You will be the first point of contact for inquiries, offering expert advice, processing orders and ensuring excellent service from start to finish.  Key Responsibilities:

• Handle incoming calls, emails and online queries from trade professionals, contractors and the general public.
• Provide expert guidance on plumbing, electrical products and light side products, helping customers select the right solutions for their needs.
• Accurately process orders, quotations and returns while ensuring timely delivery.
• Investigate and resolve customer complaints efficiently, liaising with suppliers and internal teams when necessary.
• Assist customers with product specifications, compatibility and troubleshooting basic plumbing or electrical issues.
• Provide up-to-date information on product availability, pricing and promotions.
• Follow up on orders, deliveries and service issues to ensure customer satisfaction.

  Requirements:

• Previous customer service experience, ideally within the plumbing, electrical, or construction industry.
• Strong communication skills with the ability to handle inquiries professionally and confidently.
• A good understanding of plumbing, electrical products or Ironmongery (training provided if necessary).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A proactive and problem-solving mindset with a passion for great customer service.

  Salary: Up to £35,000Hours: Monday – Friday