Customer Service Advisor - E-commerce - Emmerson-Ross Recruitment : Job Details

Join a fast-paced, driven team at a successful multichannel e-commerce retailer.

We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless. Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience.

• Manage online chat, customer calls, and emails efficiently
• Provide expert guidance on products and services to close sales
• Lead customers through the online sales process for smooth transactions
• Process payments, returns, exchanges, and refunds accurately
• Assist with dispatching orders via couriers and e-commerce platforms
• Drive additional sales through upselling and product recommendations
• Maintain accurate CRM records, call notes, and documentation
• Ensure customers have an exceptional experience at every touchpoint

• Minimum 2 years’ experience in customer service or sales
• Excellent communication skills across phone, email, and web chat
• Proven ability to identify customer needs, resolve issues, and close sales
• Highly organised with strong attention to detail
• Proficient with CRM systems and online sales platforms
• Flexible to work weekends (2 days per month)

• Full-time role (40 hrs/week)
• Work in a vibrant, customer-focused team
• Opportunity to develop your career as an E-commerce Customer Service Advisor
• Be part of a company that values your contribution and growth

If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast-paced environment and loves helping customers, we’d love to hear from you!