Customer Service Advisor - Complaints - James Frank Associates : Job Details

Our client, a leading business in the Financial Services industry is seeking a Customer Service Advisor to work in their Complaints department on a full-time, permanent basis.

Due to growth our client is looking for a Customer Service Advisor to join their Complaints team, where you will act as the first point of contact for both new and existing customers in a fast-paced, pivotal department within the business.

The ideal candidate will have a minimum of 1 years’ previous office experience, used to working and liaising with customers over the phone, providing a high level of customer service whilst being able to work in a fast-paced environment.

Due to the location of the office candidates are required to have access to their own vehicle and a valid drivers license due to the lack of public transport.

Key Responsibilities:

• Handle inbound calls, providing timely updates to customers whilst managing expectations
• Accurately update and manage internal systems and databases with customer updates and information
• Provide a professional approach to customer enquiries and queries, building and maintaining positive relationships at all times
• Ensure you comply with FCA regulations and standards in all communications
• Complete administrative tasks as and when required

Key Experience:

• A minimum of 1 years’ experience in a customer service advisor role
• Excellent communication, confident liaising with colleagues and clients of all levels
• Good telephone manner
• Able to work both independently and as part of a team in a fast-paced environment
• Able to work with a high level of accuracy and attention to detail at all times
• Confident meeting deadlines

This is a fantastic opportunity for a Customer Service Advisor to join a thriving business at an exciting time of growth.

You will be joining a friendly and close-knit team in a pivotal role in the business where full training will be provided.

CVs are being reviewed, so please apply now for immediate consideration.