Customer Service Advisor 12 Month FTC - Michael Page Business Support : Job Details

The Customer Service Advisor (12 Month FTC) will play a key role in supporting customers by addressing their queries and ensuring a smooth experience. This role is based in Stretford within the business & professional services industry, focusing on delivering exceptional customer service.

Client Details

This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.

Description

• Respond promptly to customer inquiries via phone, email, or chat channels.
• Provide accurate information about products, services, and order statuses.
• Resolve customer complaints efficiently, ensuring a positive resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and escalate issues when necessary.
• Assist in processing returns, exchanges, and refunds in line with company policies.
• Identify opportunities to improve customer satisfaction and share feedback with the team.
• Support other administrative tasks within the customer service department as needed.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role is essential.
• Strong communication skills, both written and verbal.
• Ability to handle customer queries with patience and professionalism.
• Good problem-solving skills and attention to detail.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• A proactive approach to learning and improving processes.
• Flexibility and adaptability to manage a variety of tasks effectively.

Job Offer

• A competitive salary of approximately £23,400-£28,600 per annum.
• 12-month fixed-term contract with potential opportunities for growth.
• Supportive company culture with a focus on employee well-being.
• Convenient location in Manchester with access to transport links.
• Valuable experience within the retail sector's customer service department.

This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today!