Customer Service Adviser - Vermelo RPO : Job Details

Job title: Customer Service Advisor

Location: Manchester

Role Overview

Working at Markerstudy in our brand-new vibrant office which is situated in the heart of Manchester city centre, you’ll be part of a team focussed on delivering exceptional customer satisfaction. As a valued member of the team, you’ll receive all the Training you need to do your job with skill and confidence.

We offer a complete Training program which will make sure you’re given the very best foundations for success in our business.

Markerstudy offer a highly competitive salary package which is also boosted with a Bonus scheme and a shift allowance for any weekend working that you do. We offer 30 days holiday (inc Bank Holidays) with the added ability to buy and sell more days. There’s an attractive Pension Scheme, Wellbeing Support and an Online Portal which is full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.

Responsibilities

As a member of the Customer Service Team, you’ll play a vital role when it comes to offering a great service to our insurance customers. You’ll speak to new and existing customers, making sure they receive a professional service. Through listening attentively and being the friendly voice customers expect, you’ll be able to identify which Insurance products and services are best for them. It’s a regulated environment, so there will always be a focus on accuracy.

Are you someone who can:

• Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone.
• Expertly guide customers through insurance policy details and keep their records up to date 
• Keep your product and industry knowledge relevant 
• Spot opportunities to give customers added value 
• Go above and beyond for customers, supporting them in finding solutions

Qualifications

This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you’ve worked with customers over the phone.