Customer Service Administrator - Outbound - ACS Recruitment Solutions Ltd : Job Details

Customer Service Administrator – OutboundLocation: DartfordHours: Monday to Friday, 08:30 – 17:30Contract: PermanentSalary: Competitive We are currently supporting a leading global logistics provider in their search for a Customer Service Administrator to join their busy outbound team in Dartford. This is a fantastic opportunity for someone with logistics experience who enjoys a role that blends administration and customer service in a fast-paced, international environment.This role would suit someone highly organised, confident using IT systems, and comfortable managing high volumes of shipments while providing excellent service to clients and internal teams alike.

• Administering import, export, and UK road shipments using internal logistics systems
• Coordinating outbound activities and ensuring service levels are met
• Communicating with customers proactively regarding any shipment delays or deviations
• Working with internal departments across the UK and Europe to maintain strong relationships
• Producing customer reports and key performance indicators (KPIs)
• Supporting final customs checks and providing required documentation
• Ensuring all actions are accurately logged for review and continuous improvement

The Candidate

• Experience in logistics or transport operations is essential
• A background in customer service with strong communication and relationship-building skills
• Proactive approach to resolving issues and providing updates to clients
• Excellent time management and attention to detail
• Confident IT skills, particularly with Microsoft Office (Excel, Word, Outlook)
• Basic knowledge of customs and import/export documentation (desirable)

Interested?Apply now or get in touch to discuss the role in more detail. This is a great opportunity for someone looking to bring their logistics knowledge into a varied, rewarding, and people-focused role.