Customer Service Administrator - First City Recruitment Ltd : Job Details

Do you enjoy variety in your job?

Would you enjoy a role with both Customer Service and Administration duties?

Then this is what you have been looking for!

Customer Service Administrator Benefits

• Free onsite car parking
• Company pension scheme
• 28 days’ annual leave (including bank holidays)
• Your birthday off each year
• An additional 3 days of annual leave after 2 years’ service
• A supportive and friendly team environment
• Training, support and development
• Monday to Friday hours, working 8 am to 4:30 pm within 30-minute lunch break

Customer Service Administrator Responsibilities

• Being the first point of contact for customer enquiries.
• Manage the companies shared email inbox.
• Keep the CRM database up to date, logging interactions, next actions, and customer feedback.
• Provide administration support to the Key Account Managers, including preparation of documents, checking deliveries, and updating order details.
• Monitor and respond to customer enquiries, providing a professional response.
• Quote follow-ups: Track and follow up quotations, ensuring responses are timely and recorded.
• Customer calls: Make outbound calls to progress enquiries, gather feedback, or provide updates.
• Escalation & communication: Flag urgent or complex issues to colleagues quickly and clearly.

Customer Service Administrator Requirements

• Previous experience in a customer service or administrative role.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• Comfortable learning a CRM database.
• Knowledge of Microsoft Office Word, Excel, and Email.
• A team player who enjoys working collaboratively and supporting colleagues.
• To be proactive, enthusiastic, with a positive approach.

This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer experiences.

Apply now, we look forward to hearing from you.