Customer Service Administrator - Reed : Job Details

Location: AvonmouthSalary: £25,714 + Bonuses (post-probation)Holidays: 31 days including bank holidaysBenefits: Company pension scheme

Overview:A well-established manufacturer and distributor of household appliances and kitchens is seeking a Customer Service Administrator to join their friendly and enthusiastic team. The company has over 30 years of industry experience and is known for delivering high-quality products and excellent service to the trade.

Role Summary:This role supports the Customer Service team and is ideal for someone who is confident, organised, and enjoys solving problems. No prior experience is required—full training will be provided.

Key Responsibilities:

• Handling customer enquiries and issues via phone and email
• Coordinating with service providers for efficient resolutions
• Arranging exchanges and installations of faulty appliances
• Communicating effectively with customers
• Maintaining attention to detail and a proactive approach to problem-solving

Ideal Candidate:

• Strong communication skills
• Self-motivated and detail-oriented
• Enjoys working in a team and solving problems
• Willing to learn and grow within the company