Customer Service Administrator - Lisa Wright Recruitment : Job Details

This is a fantastic opportunity to join a market leading manufacturing firm based in Peterborough. If you’re looking for Customer Support jobs in Peterborough or want to develop your career in a supportive team environment, this could be the role for you.

The Job – Customer Support Administrator (Peterborough)

If you are searching for Administrator jobs in Peterborough or have experience in customer service and admin roles, this position offers excellent long-term prospects.

• Manage inbound customer enquiries via email and phone.
• Investigate and resolve a range of customer queries.
• Log and process sales orders, working closely with the wider business.
• Produce quotations.
• Provide technical support to customers.
• Manage customer complaints.
• Oversee delivery schedules – arranging transport/collections when required.
• Back order management.
• Update and manage an internal CRM system.
• Support an external sales team, providing stock and lead time information.
• Communicate effectively with internal teams and third parties.
• General office administration.

The Individual – Customer Support Administrator

• Strong team player.
• Previous experience in a B2B product-based customer support role would be a distinct advantage.
• Excellent written and verbal communication skills.
• Able to solve problems effectively and efficiently.
• Able to multi-task and manage high volumes of work.
• Tenacious and able to work under pressure.

The Company / The Benefits

• An ambitious and successful SME, operating globally from its Peterborough headquarters.
• An established and well-regarded employer in the local Cambridgeshire market.
• A great team environment, with a strong emphasis on employee engagement.
• Working hours, Monday to Friday, 8.30am – 5pm (office based)
• Salary, up to £28,000 per annum
• 25 days holiday (increasing with length of service), plus bank holidays.
• Life Insurance.
• Employee incentive scheme, shop discounts, etc.
• Generous pension scheme.

Location: Peterborough (commutable from Cambridge, Stamford, Huntingdon, March, Spalding and surrounding areas).

For more information, please apply or get in touch directly with Lisa Wright Recruitment