Customer Service Administrator - Macildowie Recruitment and Retention : Job Details

Macildowie are working with this client based in Northampton to recruit a Customer Service Representative (on-site, full-time).Employment Type: Permanent, Office-based in NorthamptonWorking Arrangement: Full-time, on-siteOverviewA well-established provider of workwear, PPE, and workplace products, this business has served the industry for over 35 years. They excel in delivering high-quality service to ensure customer teams maintain uniform brand presentation, meet safety standards, and support staff well-being.The RoleAs a Customer Service Representative, you will:Respond to customer queries via phone, email, and live chatPrioritise excellent customer experience and satisfactionCollaborate internally to resolve customer concerns seamlesslyUse CRM systems and Microsoft Office tools effectivelyManage multiple enquiries with attention to detail and problem-solving abilityProvide product supportUpsale of productsCustomer complaintsAccount managementSetting up customer portalsRequirementsEssential:Customer service or support experienceStrong dedication to customer satisfaction and experienceExcellent communication and interpersonal abilitiesCRM and Microsoft Office proficiencyAvailable to work on-site in NorthamptonProblem-solving orientation and meticulous attention to detail

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