Customer Service Administrator - ACS Recruitment Solutions Ltd : Job Details

Customer Service AdministratorNear Kettering, NorthantsHours: Mon-Thurs 0830-1700, Fri 0830-1500 - 30 mins lunchSalary - £25,023 paWe are proud to partner with this market leader within their field, who are looking to recruit a Customer Service Administrator for their UK Customer Service team.This is a fantastic opportunity to join a well-established international business where quality, collaboration, and customer satisfaction are at the heart of everything they do. If you’re a detail-oriented professional with a passion for service and efficiency, this could be the perfect next step in your career.What You’ll Be Doing:As a Customer Service Administrator, you’ll take ownership of a portfolio of UK and Eire-based customer accounts. Your responsibilities will be a blend of data entry, communication, and account management — all vital to ensuring smooth operations and top-tier service.Key tasks include:

• Accurately entering high volumes of customer orders into the ERP system, including EDI submissions
• Managing key accounts and market areas to ensure timely order dispatch and fulfilment
• Acting as the main point of contact for your customers, building relationships and resolving queries efficiently
• Running and submitting reports related to order progress, stock availability, and outstanding items
• Preparing and submitting electronic data to customer B2B platforms to ensure seamless deliveries
• Providing team support and account cover during staff absences
• Maintaining clear, tidy, and efficient working practices in line with company health & safety and housekeeping standards

Who We’re Looking For: You’ll thrive in this role if you:

• Have strong administrative experience, ideally in a customer service or supply chain environment
• Are confident with ERP systems and comfortable managing large volumes of data
• Possess excellent verbal and written communication skills
• Are proactive, organised, and able to manage competing deadlines
• Enjoy problem-solving and working closely with internal teams and external stakeholders
• Take pride in your work and value delivering a high standard of service every time

What is on offer?

• A competitive salary of £25,023 with annual reviews
• Work with a globally respected brand with products in major UK and international retailers
• Early finish on Fridays — start your weekend sooner!
• Friendly, collaborative team environment
• Access to professional development and learning opportunities
• On-site parking and great working facilities

Interested?Apply now to become part of a supportive, friendly and fast-paced team where your contribution really matters.