Customer Service Administrator - Wade Macdonald : Job Details

Customer Service AdministratorNewbury – Office Based | £26,000 - £30,000 per annum

About the ClientThis well-established organisation has a strong international presence, with headquarters in the UK and offices across the globe. They cultivate a dynamic work environment where work-life balance and employee well-being are priorities.

About the JobA new opportunity has arisen to join the Customer Service team at their head office in Newbury. This varied role involves providing excellent customer support, handling orders and quotations, and supporting the Accounts and Operations teams when needed.

Duties will include:

• Delivering high-quality customer service via phone, email, and live chat

• Offering first-line technical product assistance

• Processing both account and card payment orders

• Creating formal quotations and pricing for customers

• Coordinating product returns in line with warranty policies

About the Successful ApplicantYou will have experience working in a customer-facing role and be confident using Microsoft Office and CRM systems. Familiarity with accounting software is beneficial. Strong communication skills, adaptability, and a positive, proactive attitude are essential.

What You Will Receive in ReturnYou'll join a supportive and collaborative environment, with a full-time, permanent role offering 25 days annual leave (including a Christmas shutdown), company pension, critical illness cover, death in service insurance, and access to a health insurance scheme. Onsite parking with EV charging and a cycle-to-work scheme are also available.