Customer Service Administrator - Office Angels : Job Details

Job Title: Customer Service AdministratorLocation: City Centre, ManchesterContract Type: PermanentAnnual Salary: £25,000Working Pattern: Full Time. 8.30am - 5pm

Please note this role is fully office based - there is no option to work from home

Are you a proactive problem solver with a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you! Join our client's busy and vibrant team as a Customer Service Administrator, where you'll play a crucial role in supporting students face to face, via email and phone.

This is a company where we have placed people before who have stayed with the company and progressed their career. It is a friendly team who all help each other when needed.

Key Responsibilities:

• Serve as the main contact for student enquiries, maintaining accurate records and offering guidance on course administration.
• Taking payments and answering queries related to these
• Ensuring databases are kept up to date
• Co-ordinate with other offices across the UK to deliver great service
• Support course setup and help with enrolment, queries, and logistics.
• Assist with exams and assessments
• Manage emails, calls, appointments, and order course materials efficiently.
• Ensure brochures and the website are kept up to date
• Produce reports and assist with any ad-hoc tasks as required

Why?

• Convenient Location: Just a 10-minute walk from Manchester Piccadilly train station and 6 minutes from Piccadilly Gardens tram station, your daily commute is a breeze!
• Generous Leave: Enjoy 25 days of annual leave, rising to 30 days after 5 years of service, plus bank holidays!
• Employee Perks: Access discounts that fit your lifestyle
• Supportive Environment: Benefit from an Employee Assistance Programme, offering 24-hour confidential counselling and support services.
• Career Growth: Take advantage of training and development opportunities with long-term career prospects in a growing organization.

Essential Qualifications:

• Previous experience in an administrative or customer service role within an office environment.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Desirable Skills:

• Experience within the education sector

Excited about this opportunity? Don't wait! Apply today by emailing or call

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.