Customer Service Administrator - UBT : Job Details

Customer Service & Admin All-RounderLocation: Portugal Road, Woking, GU21 5JESalary: £26,000 - £28,000 (plus potential bonus after probation)Hours: Monday - Friday, 8:30am - 4:30pm

Are you a proactive, friendly, and organised individual looking for a varied role where no two days are the same? We’re working with a small, family-run business in Woking that’s on the lookout for a reliable and personable all-rounder to join their close-knit team.

This is a fantastic opportunity for someone who enjoys being at the heart of a business, acting as the first point of contact for customers, and isn’t afraid to roll up their sleeves and get involved across multiple areas.

• Acting as the main point of contact for incoming enquiries - phone and email
• Delivering outstanding customer service with a warm and professional manner
• Processing customer orders efficiently and accurately
• Handling general admin duties and supporting the wider team as needed
• Managing and updating the CRM system and customer records
• Creating quotes and following up on outstanding quotations
• Supporting the sales admin function - helping the team stay organised and on top of things
• Getting stuck in wherever needed - it’s all part of the team spirit!

• Excellent telephone manner and communication skills
• Confident, friendly, and approachable personality
• Strong attention to detail and ability to stay organised
• Proficiency with general admin tasks and CRM systems (or quick to learn)
• A team player who’s happy to help wherever needed
• Previous experience in a similar customer service/admin role is a big plus

• A supportive, down-to-earth team where everyone chips in
• Plenty of variety in your day-to-day work
• Opportunity to grow with the business and take on more responsibility over time
• Bonus scheme available after probation
• Real job satisfaction knowing you're making a difference to customers and your team

Please ensure you are able to reliably commute to the office at Woking, GU21 5JE before applying.

If you’re looking for a role where you can make a genuine impact, bring your whole self to work, and be part of a friendly and passionate team - we’d love to hear from you.