Customer Service Administrator - Reed : Job Details

Customer Service Administrator

Permanent Role

Location - Ascot

Salary – £25 - 30,000 DOE

Hours – Monday to Friday 9am – 5pm

My client, based in Ascot, are looking for a Customer Service Executive to join their small friendly team. This is a fast-paced role which is an integral part the business. The company has a family feel to it, with its furnished office set in a lovely small village.

Role duties:

• Dealing with customer enquiries via phone
• Processing enquiries via Zen Desk and other online platforms
• Processing orders in Sage
• Stock management
• Dealing with complaints
• Arranging returns, exchanges and refunds
• General office duties – such as dealing with the incoming and outgoing post, ordering office supplies
• Helping colleagues with workload during busy periods

Essential criteria:

• Excellent communication skills both written and verbal
• Experience in customer service and order entry
• Proactive approach 
• You can work independently
• Team player
• Friendly and calm manner
• Organised
• Reliable
• Fluent in English

Desirable:

• Experience in working for a consumer electronics company
• Experience with Amazon Vendor Central, SAGE and/or Zen Desk
• Other language skills

What’s in it for you?:

• Competitive salary
• Pension contribution
• Private Healthcare
• Life Insurance
• Free parking

If you would like to apply for this role and meet the essential criteria, please click on the apply now button below!