Customer Service Administrator - KennedyPearce Consulting : Job Details

Our Client are a well established logistics company are looking to hire a Customer Service Administrator to join their busy and fast growing team.

This role offers hybrid working (once probation is completed) and an early finish on Fridays. The hours are 8am - 4.30pm.

The role as Customer Service Administrator involves providing administrative support to the wider team, dealing with sales orders and providing a high level of customer service to new and potential clients.

Key Responsibilities as Customer Service Administrator

• Providing exceptional service to our customers throughout their journey
• Handling customer orders and coordinating with internal departments for smooth order fulfilment
• Responding to customer enquiries promptly and providing necessary updates on orders, deliveries, and invoices
• Generating and coordinating necessary documents for freight and overseas shipping
• Assisting with CRM management, general admin tasks, and collaborating with other departments during peak periods
• Contacting customers post-delivery to gather feedback
• Sending relevant information to customers in support of marketing or sales campaigns.
• Working closely with the sales team to support sales forecasting and reporting.

Required skills:

• Proficiency in Microsoft Office programs including Word and Excel
• Strong organisational skills and ability to prioritise workloads
• Solid administrative skills, accurate and possessing a keen eye for detail

Benefits:

• 25 days holiday plus bank holidays
• Company pension
• Hybrid working
• Free parking