Customer Service Administrator - Tate : Job Details

Customer Service Administrator

Telford

£23,088 per annum

Monday to Friday - 37 working hours per week

Permanent

Tate continue to work in partnership with the Phoenix Group, looking after the ReAssure Customers to identify individuals with a passion for delivering great customer service, to join their existing teams in Telford. We have several opportunities available on a permanent, full-time basis, starting in May 2024.

Phoenix Group is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 14 million life and pension policies on behalf of their valued customers and financial advisors.

Phoenix Groupare extending their existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next two years, they will be moving their customers to a new technology platform. As well as this, they will transition some roles over to TCS's UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta. Tate will explain more about this during the recruitment process.

What Phoenix offer:

Phoenix Group want to be the best employer any of their colleagues have ever worked for. You will enjoy a competitive salary, attractive benefits package which includes annual bonus potential, private medical insurance and a generous holiday entitlement.

As you begin your journey as a Customer Service Administrator, you can expect a strong induction into the Phoenix Group with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate their systems.

As a Customer Service Administrator, you will be responsible for:

• Responding to queries from our life and pensions customers and financial advisors about their life and pension products. This could be through various channels such as telephone, email, and written correspondence. (approx. 30% phone based, 70% admin).
• Customers often contact us during pivotal points in their lives, your role will be to take ownership of their request.
• Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations

As a Customer Service Administrator, you will:

• Be passionate about customer service
• Have good communication skills
• Have a good level of computer proficiency
• Be comfortable working as part of a team
• Remain composed, and focus on the customer?in a dynamic and changing environment?

Take a look for yourself at why your future with Phoenixstarts now www.thephoenixgroup.com

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.