Customer Service Administrator - Recruitment Solutions (North West) Ltd : Job Details

Location : Rochdale

Salary : £23,000 - £25,500

Consultants : Annie Earley & Cassidy Pinder

We are currently working with a client based in Rochdale who provide household cleaning solutions. They have an exciting opportunity for a Customer Service Administrator to join their team.

Working hours are Monday to Friday 8:30am - 4:30pm with some flexibility.

What you can expect:

• Free on-site parking
• 28 days annual leave plus bank holidays
• Hybrid working
• Company Pension Scheme
• Private health care

Key Duties:

Reporting to the Marketing Director you will be responsible for the following duties:

• Be the first point of contact for customer queries and complaints
• Providing explanations of products to customers, including features, usage instructions, to ensure they have a thorough understanding and can make informed purchasing decisions
• Keeping a record of all tracking information
• Processing refunds/sending out replacement products
• General administrative duties

Profile:

• Must have strong communication skills
• Need to have experience within a customer service role
• Strong IT skills
• Beneficial to have experience with CRM systems

If you are interested in the Customer Service Administratorposition please send your CV over to us or contact the office for more information.