Customer Service Administrator - Hybrid - Reed : Job Details

�? Customer Service Representative

Are you passionate about delivering outstanding customer service in a fast-paced, technical environment? We are currently recruiting on behalf of a well-established and innovative manufacturing business based in the Swansea area. This is a fantastic opportunity to join a global leader in materials engineering, known for its high-quality products and commitment to excellence.

?? The Role

As a Customer Service Representative, you will play a key role in supporting customers across a range of industrial sectors including aerospace, automotive, energy, and more. You’ll be part of a collaborative team, ensuring customer satisfaction through efficient order processing, proactive communication, and problem-solving.

??? Key Responsibilities

• Manage customer enquiries and process purchase orders promptly and accurately.
• Take ownership of allocated customer accounts, ensuring a high level of service and satisfaction.
• Handle inbound enquiries and make outbound calls to follow up on quotations and orders.
• Resolve customer issues and complaints with professionalism and care.
• Collaborate with internal departments including finance, production, and logistics to meet customer expectations.
• Maintain accurate customer records and data in CRM and ERP systems.
• Support continuous improvement by identifying and suggesting process enhancements.
• Deputise for the Customer Service Supervisor in operational meetings when required.
• Promote and adhere to Health & Safety standards within the department.

? What We’re Looking For

• Proven experience in a customer service or internal sales role, ideally within a manufacturing or engineering environment.
• Excellent verbal and written communication skills.
• Strong IT skills, including Microsoft Office and familiarity with CRM/ERP systems.
• High attention to detail and a process-driven mindset.
• Ability to prioritise tasks, meet deadlines, and work well under pressure.
• A proactive, team-oriented attitude with a focus on delivering results.