Customer Service Account Manager - The Portfolio Group : Job Details

Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide!

As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently.

Day to Day

• Provide top-notch customer service to new and existing clients.
• Manage client data and update profiles with accurate information.
• Reschedule appointments when needed.
• Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs).
• Coordinate with the Business Development Manager for clarification of client services.
• Work closely with clients to resolve complaints and other issues.
• Actively seek opportunities to expand the services provided to clients.
• Ensure all communication with clients is clear, accurate, and informative.

YOU?

• A positive, "can-do" attitude.
• Exceptional customer service and relationship-building skills.
• Strong communication abilities, both verbal and written.
• Ability to work effectively in a fast-paced environment.
• Solid time management skills.
• Flexibility and adaptability to handle pressure and changing priorities.

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