Customer Service Account Manager- Freight/ Logistics - Heathrow Personnel : Job Details

My clients a growing logistics company looking for an Customer Service Account Manager to join their successful team!

Duties would include:

• Handling large key accounts
• Monitoring KPI's
• Weekly/ Monthly client meetings on-site
• To build and maintain a relationship with clients
• Monitoring costs and negotiating rates with suppliers
• Preparing monthly business activity report and revenue report
• Handling any queries and resolving them in a timely manner
• General admin/ customer service

Experience needed:

• Previous experience within a similar
• Experience within the freight/ logistics industry
• Outstanding customer service skills
• PC literate
• Excellent strategic, analytical and negotiation skills

Working hours:

• Monday - Friday 09:00 - 17:30